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Cargo iQ unveils new solution for SME forwarders

2019-03-14 Source: Jctrans

Portal promises to provide ‘vastly improved planning and control’ for air freight shipments to small and medium-sized freight agents

Air freight quality body Cargo iQ has successfully trialled a new solution that it claims will provide “vastly improved planning and control options” to small and medium sized freight forwarders that work with its member airlines on a small-scale or regional basis.

The IATA-sponsored initiative said its Small and Medium Enterprise (SME) Solution will enable a ‘Route Map’ and status updates to be made available to the forwarder for individual consignments in line with the common business practices and milestones set out in Cargo iQ’s Master Operating Plan (MOP).

Cargo iQ members have developed the MOP as a system of clearly defined common business processes in order to help air freight forwarders plan a route map for their shipments and measure the progress of the shipment against that original plan and the various milestones within that plan. However, it has struggled in the past to attract SME forwarders into its community of users and has tended to be dominated by the larger global groups.

“With Cargo iQ SME, we provide a turn-key solution for independent freight forwarders to benefit from shipment planning and control through shared Route Maps and operational visibility for various milestones along the shipment lifecycle,” said Chris Davies, manager for product and technology at Cargo iQ. “Cargo iQ’s members work together to continuously improve the value of air freight for customers and, by expanding our solutions portfolio, we are opening the door to a wider section of the air cargo industry.”

After registering with an accredited Cargo iQ SME IT Service Provider, forwarders can benefit from Cargo iQ performance-management tools straight away, Cargo iQ said.

Forwarders that join the SME portal will also have the option to apply for full Cargo iQ membership, to benefit from additional performance reporting, benchmarking, collaboration, and insights. “Upgrading allows smaller freight forwarders to put the Cargo iQ stamp of approval next to their names after a vigorous audit and certification programme, and provides access to other tools, such as our member-only Door-to-Door Performance Management System,” said Davies.

The Door-to-Door (D2D) solution allows Cargo iQ members to measure the movement of freight from shipper to consignee, rather than just the airport-to-airport leg of a shipment’s journey, and has also been developed based on the MOP. D2D provides implementable business rules and use cases to track and measure shipments, operational visibility in real time on an individual House Air Waybill (HAWB) basis, as well as comprehensive metrics on pick-up and delivery performance, Cargo iQ explained.

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