JCtrans: Would you please make a brief introduction of your company?
Ong Chin Kian / Ong Chin Keong: Transcargo Worldwide (M) Sdn Bhd is a Malaysian-owned total logistics company providing international freight, customs brokerage, third party warehousing, inland and cross-border transportation, distribution and other value-added services.
JCtrans: Would you please talk about your core-competitiveness?
Ong Chin Kian / Ong Chin Keong: We have below strengths/advantages that benefit both customer and partner: Bonded warehouse facility with 24 hours arm guard and CCTV In-house customs license to make online customs clearance All transactions are covered by Integrated Transit Liability Insurance, inclusive
(1) Bill of Lading Liability (Ocean, Air & Surface),
(2) Errors & Omissions,
(3) Bailee Liability,
(4) Third Party Liability Customs agent basic course certified Cargo basic skill course certified DGR course certified Direct relationship with airlines & shipping lines Experienced staff in all aspects
JCtrans: What do you think is the most important thing to run a logistics company?
Ong Chin Kian / Ong Chin Keong: Dedication, enthusiasm and full preparation.
JCtrans: Would you please talk about the situation of logistic industry in your country?
Ong Chin Kian / Ong Chin Keong: Considering the competitiveness across Southeast Asia, Malaysia's logistics efficiency is only second to Singapore, and has been much better than that of neighboring countries such as Indonesia.
JCtrans: Would you please talk about your strategy to explore foreign market?
Ong Chin Kian / Ong Chin Keong: We welcome Chinese logistics companies to start their business in Malaysia. With the increasing speed, transparency and specialization of the global logistics network, we can foresee that our country will attract more foreign logistics providers with our superior geographical advantages. We have increased the number of logistics orders shipped to China in recent years, up to now, this proportion has increased to nearly 30%.Therefore, and we need more people, especially those who could speak Chinese. We are also considering the establishment of a new warehouse at the Penang International Airport and the opening of a new office in Johor. We hope the establish strong footholds across Malaysia (North, Central and South), so to be fully prepared
JCtrans: What is the reason that makes you become a GCP member to develop your business?
Ong Chin Kian / Ong Chin Keong: Get connections with other members under financial protection, more business opportunities.
JCtrans: How do you maintain a long-term cooperation relationship with your clients?
Ong Chin Kian / Ong Chin Keong: We understand our customer’s need and providing a high level of customer service. We are prompt with inquiries and our rates are competitive. In addition, we strive to enhance our information system and facility ensuring customer experience the best service from us with innovative way.