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Interview with Ana María Silva, General Manager of ILS CHILE LTDA.

Source:Jctrans     2018-09-30

Ana María Silva General Manager
JCtrans: Would you please make a brief introduction of your company? Ana María Silva: It is a company dedicated to international transport logistics. We create solutions tailored to the requirements of our client. We have an expert team in Logistics and in the development of new routes We deliver integral solutions for each new challenge. JCtrans: Would you please talk about your core-competitiveness? Ana María Silva: Loyalty and honesty Engagement with cargo security Engagement with client’s business Engagement with our shareholders Personalized relationship Engagement with continuous improvement JCtrans: What do you think is the most important thing to run a logistics company? Ana María Silva: Knowledge, great Logistics network, committed agents, with high knowledge and the use of cutting-edge technology. JCtrans: Would you please talk about the situation of logistic industry in your country? Ana María Silva: There is enough competition in the field of FF. WW, but most have no knowledge, no logistical coordination of excellence, no proper procedures. JCtrans: Would you please talk about your strategy to explore foreign market? Ana María Silva: Belonging to networks like JCTrans. As a suggestion, it would be interesting to attend GCP specialized in the field, in addition to having specialized conferences in each subject, for example: Dangerous Goods, Reefer Cargo, Live Animals, Pharmaceutical, Project Cargo, Household Goods. ISO 9001-2015: Certifies that our company complies with the international standards of quality, which gives security to our clients, because we guaranteed an excellent service (formality, economic support, fulfillment of agreed deadlines, permanent professional assistance, among others). Due to our commitment to the excellence of our services, we are in continuous improvement of our procedures. Through frequent meetings between our work teams, through brainstorming, we detect those aspects that we can improve. All these improvements are presented in annual external audits, through which we evaluate the fulfillment of our commitment as a company and that are requirements to renew this certification. Being certified allows us to belong to different networks. In several of them we are the only representatives of Chile. JCtrans: What is the reason that makes you become a GCP member to develop your business? Ana María Silva: By the number of agents that belong to this network. The great deployment of Asia agents For the trust given to us by an association like JC Trans. JCtrans: How do you maintain a long-term cooperation relationship with your clients? Ana María Silva: Efficiency and efficiency Commitment and empathy with our clients Always keep our customers informed, even before they ask us.
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