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Interview with Christine Tamayo, Managing Director of Heritage International Freight, Inc.
Heritage International Freight, Inc
1.Would you please make a brief introduction of your company? Heritage International Freight Ltd was founded in 1997 by Mr. Tim Egleton and Mr. Richard Littlefield- owners of the company, with the head office in London. Since 1997, the company has grown and strength through investment and opportunity to offer a range of services to both U.K. clients and overseas partners. In January 2012, Heritage formed their first U.S. office based in Boston, Massachusetts. Thereafter, in December 2017, Heritage expanded the business to the West Coast and opened their second U.S. office based in Los Angeles, California. We offer more than 50 years of experience in Freight Forwarding, and our knowledge, dedication, and commitment to service our clients has been the key to delivery. Our services, include: Air- Door to Door, Door to Port, Port to Port Ocean Customs Brokerage Over the Road (OTR) shipments Less Than Truck Load (LTL) shipments Full Truck Load (FTL) shipments Flatbed & Heavy Haul Container Drayage Expedited (including same-day delivery) Rail-Intermodal Tradeshows Warehousing 2.Would you please talk about your core-competitiveness? We specialize in same day, next-day, 2-day service for Domestic Shipments and provide fast, reliable service and competitive quotes for Air/Ocean. 3.What do you think is the most important thing to run a logistics company? Christine Tamayo: I think the most important thing in running a logistics company is having good people to support your operations and manage your sales in addition to being good with people. 4.Would you please talk about the situation of logistic industry in your country? The top 8 challenges facing the industry: Fuel Costs. One of the highest costs contributing to the ‘cutting transportation cost’ concern is fuel prices. Higher fuel prices are likely to increase transportation costs for US shippers this year by pushing up fuel surcharges. Rising US diesel fuel prices are escalating surcharges added to freight rates, which is reversing a two-year trend that cut into the revenue and earnings of truckers as fuel prices plummeted. Business Process Improvement. Notwithstanding the need for new technology, which we discuss in number eight on this list, it has become an increasing challenge for the logistics industry to stay on top of new advances in business processes. Taking advantage of these new opportunities sounds enticing but adoption and onboarding can be overwhelming. Improved Customer Service. Customers want full transparency into where their delivery is at all times. These days, the location of a package is as interconnected as your social network. In fact, as customer expectations have increased, their willingness to pay for fast shipping has decreased with just about 64 percent of consumers unwilling to pay anything extra for less than two-day shipping. Economy. With high fuel prices comes a greater credit crisis and rising inflationary demands that take a greater toll on the US economy. This industry is then pressured by increasing compliance regulations, declining demand, additional capacity with additional increases in key cost centers. Driver Shortage & Retention. Hiring and retention remain an issue despite the lower demand mentioned above. Government Regulations. Carriers face significant compliance regulations imposed by federal, state and local authorities. Environmental Issues. The anti-idling and other emission reduction regulations brought about by state and local governments has created concern that the compliance costs could exceed benefits. Technology Strategy & Implementation. While the industry understands and supports many of the benefits of these technologies, some questions remain as to how they will pay for it and who will help implement the improvements. 5.Would you please talk about your strategy to explore foreign market? Selling via overseas agents or distributors is key. 6.What is the reason that makes you become a GCP member to develop your business? Heritage joined JC Trans because we want to strengthen our relationship with Overseas Freight Forwarders and our goal is to increase overall business by creating new relationships using the global network that JC Trans can provide. 7.How do you maintain a long-term cooperation relationship with your clients? We at Heritage believe in building positive relationships with our clients by showing genuine interest in and respect for one another. Understanding and learning about their goals and objectives is key in laying the foundation early. In addition, our preferred method of contact is a face-to-face meeting. We want to work with partners who are collaborative and willing to listen, so we can both benefit from each other’s experience which in turn can lead to a win-win partnership. Moreover, we want to provide our clients Unique Value.
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