Interview with Ezenwata Veronique, Network Director of First Move Logistics

Source:Jctrans     19-11-2021

Ezenwata Veronique Network Director
First Move Logistics(Togo& Benin)

JCtrans: Would you please make a brief introduction of your company? 

Ezenwata Veronique: Established in 2013, First Move Logistics is a global freight forwarding service provider. It has its Head Office in Benin Republic with branches in Lome-Togo and Port Harcourt -Nigeria. First Move Logistics offers end-to-end logistics solutions to facilitate air, land and sea transit activities, customs clearance of goods in transit over the hinterland (Niger, Burkina Faso, and Mali), warehousing and distribution. These services are offered to local and international customers in a wide range of sectors, including mining, retail, gas, defense, automotive and health. FML also has a very strong coverage in the African market.

JCtrans: Would you please talk about your core-competitiveness? 
Ezenwata Veronique: Price and quality services. Rapid response to inquiries and providing quotes within 24hrs.

JCtrans: What do you think is the most important thing to run a logistics company? 
Ezenwata Veronique: For a client to entrust his cargo to you, there must be a certain level of trust to deliver, this is very important. So, for us, it would be Customer’s trust and satisfaction. Also study your environment, understand the market and its demands, then take proactive steps towards them.

JCtrans: Would you please talk about the situation of logistic industry in your country? 
Ezenwata Veronique: Due to the challenges of Covid, these past two years, the logistics industry in Benin has faced a minor setback. The volume of imports and exports reduced by 20%. But we are hopeful that things will turn around soon.

JCtrans: Would you please talk about your strategy to explore foreign market?
Ezenwata Veronique: Our strategy is to increase visibility globally through social media ads and campaigns, join solid networks like JCTRANS and build strong cooperation, attend conferences.

JCtrans: What is the reason that makes you become a GCP member to develop your business? 
Ezenwata Veronique: Our reasons would be to;
- Gain visibility globally, 
- Exposure 
- Vast coverage globally, through cooperation with members
- A safe place to cooperate with trustworthy partners.

JCtrans: How do you maintain a long-term cooperation relationship with your clients? 
Ezenwata Veronique: Through excellent customer service, communication and maximum client satisfaction. Solution providers, no matter the obstacles, we always find a way around it.

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